The nonsense of 'knowledge management'

As part of my background research for my idea for a Consumer-Centric Knowledge Web (CCKW), I read a 2002 paper by Professor T. D. Wilson entitled "The nonsense of 'knowledge management'". He makes a lot of very valid points, but I would challenge his definitional assertion that knowledge is only in the human mind and that once we begin to approximate and represent that knowledge outside of the human mind it is by definition merely information and not knowledge. That said, I agree with him that most people are using the term knowledge as a synonym for information.

-- Jack Krupansky